Deming’s 14 Points for Leadership in the Western World is a well rounded guide for achieving excellence in management. The 14 points or guidelines are applicable to any domain or industry. One of the key insights offered by Deming is how a high level of quality (or even a zero-defect production record) does not pre-empt…
Category: Management
What is meant by the moment of truth in service design
Moments of truths are those brief periods of communication between the customer and a service provider where either a positive or negative response is generated. For example, in a retail store all points of contact between the customer and service personnel are considered moments of truth. These include check-in, enquiries about products, bill settlement, check-out,…
Operation Strategy: The benefits of using a forecasting system
With businesses ever more dependent on streamlined and efficient processes for success, the role of forecasting has come to the fore. The first step in developing a forecasting system is Problem Definition. This is the most important step for it sets the agenda for the forecasting system. The scope, range of utility, accessibility and function…
Sewing for Millionaires: Rawlings’ operations in Costa Rica
In your opinion, is Rawlings exploiting its Costa Rican employees? Explain your answer. In my opinion, I don’t think Rawlings’ operations in Costa Rica are exploitative. The very nature of capitalist enterprise is such that cost efficiency is a major driver of business. To criticize Rawlings for doing what it is legally mandated to do…
Women and Global Leadership at Bestfoods – Discussion Questions
Should the headquarters of U.S.-based multinationals promote diversity initiatives in their worldwide subsidiaries? If so, what’s the best way to accomplish this? There is nothing wrong in U.S.-based headquarters taking the initiative for diversity promotion across other locations in the globe. The thoughts and measures of Brody and Shoemate are instructive, for they provide a…
What is the basic controversy about advertising for children (and commercialization of childhood)?
(In order to limit the negative aspects, should the government regulate it, or is this responsibility more with others (e.g. families, media, schools, etc).) Advertising targeted against kids is a concept that invokes ethical issues. The major criticism against this practice is that it abuses the vulnerability of children for commercial gain. The ‘kid market’…
Managing Decision Making: A Reflection
Introduction Decision making is a complex process that involves giving consideration to numerous factors and perspectives. If decision making as an individual action is difficult enough, it is all the more complicated when performed by a group. In our group, the four members Aleksandar Burneski (110064964), Rocco Guiducci (110065658), Kuir Alaak (100044490) and I Mossab…
Article Review – A Universal Healthcare System: Is It Right for the United States? By Marleise Rashford
Abstract The prevailing healthcare system in the United States has drawn many criticisms – from healthcare professionals and citizens alike. The American system fares badly compared to nationalized public health systems of Western Europe. Even in terms of overall costs, the American model is more expensive, which is significantly inflated by bureaucracy costs. All comparative…
Code of Ethics Case Study: News Corporation
Introduction: News Corporation, under the leadership of Rupert Murdoch, has unparalleled power and reach in the news media industry. The Murdoch Empire spans several continents, with significant footholds in Australia, United States and the United Kingdom. Founded and headquartered in Australia, the company now boasts of being the number one newspaper publisher in the world,…
Steve Jobs and the invention of the iPhone
Introduction: Thesis Statement: Steve Jobs is one of the prominent inventors and pioneers in the field of information technology. Some of his creations such as the iPhone speak highly of his vision in recognizing technologies of the future. By introducing products such as the iPhone, he took Apple Computers to new heights through its exceptional performance…