Tag: Part One


Deming’s 14 Points: Continuous Improvement, Prevention of Defects and the SDSA and PDSA cycles

Deming’s 14 Points for Leadership in the Western World is a well rounded guide for achieving excellence in management. The 14 points or guidelines are applicable to any domain or industry.  One of the key insights offered by Deming is how a high level of quality (or even a zero-defect production record) does not pre-empt the scope for improvement.  The very first point talks about creating a “constancy of purpose toward improvement of product and service”.  This indicates how improvement is an ongoing engagement that is detached from prevailing production quality.  Deming makes clear that ‘defect detection’ and ‘defect prevention’ are preludes to the continuous improvement process.  An optimal defect detection system would not operate on the misplaced assumption that increasing the quantity of tests (mass inspection) would automatically “decrease the variability of the quality characteristics of products and services.”  Likewise, a robust defect prevention . . . Read More

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