The survey of literature carried out for the issues thrown up by Big Bytes, though only intended to be a chronicle of the HR practices of small businesses, have also been instructive. By identifying the nature of various existing practices and evaluating their effect on performance outcomes, these studies and analyses have occasioned several insights. HR managers of small firms will do well to be cognizant of these insights. For example, the two essential personality traits found in successful recruiters (openness to experience and conscientiousness) have an immediate effect on outcomes. (Tocher et. al. 2007) The logic is that conscientiousness leads to formality of processes. In contrast, while owner’s openness may be detrimental to formal practices, they compensate through the variety of methods used. (Larkin 2001) The top management team of Big Bytes, especially Brian and Samantha, will do well to heed to this wisdom.
“Customer Service and Experience.” 2013. Manila Bulletin, November 18, Questia Online Library.
“Dearth of Skilled Workers ‘Biggest Threat to Growth'”. 2013. The Mail on Sunday (London, England), August 25, Questia Online Library.
Dunn, Paul, Carl A. Kogut, and Larry E. Short. 2011. “Pricing Practices in Very Small Businesses.” Entrepreneurial Executive 16: 35-39. Questia Online Library.
Larkin, Joseph M. “Recruitment Strategies for Small Firms.” 2001. The National Public Accountant, June: 40+. Questia Online Library.
“Living Wage Idea Is a Key to Fairness; Opinion.” 2013. The Journal (Newcastle, England), May: 8. Questia Online Library.
“Small Firms Are Missing out by Not ‘Saying It with a Smile’ 2013. A Friendly Attitude Will Bring Back Customers. Western Mail (Cardiff, Wales), June: 12,. Questia Online Library.
“Small Firms Can Offer the Best Openings.” 2003. Financial News, April: 30, Questia Online Library.
Tocher, Neil, Christopher L. Shook, and William F. Giles. 2007. “Training in Small Firms: An Analysis of When Small Firms Should Emphasize Formal and Informal Training to Maximize Performance.” Journal of Business and Entrepreneurship 19, no. 1:76-79. Questia Online Library.
Walker, Malecia S. 2011. “Square Biz: Geolocation Is the Right Direction for Small Firms.” Black Enterprise, January: 33. Questia Online Library.
Williamson, Ian O. 2000. “Employer Legitimacy and Recruitment Success in Small Businesses.” Entrepreneurship: Theory and Practice 25: 1. Questia Online Library.
Linda Dyer & Barbara Reda, 2010. Finding Employees and Keeping Them: Predicting Loyalty in the Small Business, Journal of Small Business and Entrepreneurship, 23:3, pp. 445-460.